Skills & Competencies for Technical Communicator

Technical Communicator job profile

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JOB SUMMARY for Technical Communicator

Manages dealer and manufacturer technical problems in an expedient and cost effective manner for the customer.

JOB RESPONSIBILITIES for Technical Communicator

Provides employees with technical information beyond their ability to readily locate. Serves as a liaison between the manufacturer and employee on technical problems encountered by the dealership.

Technical Communicator SALARY RANGE

BASE 50%
$81,637
TOTAL 50%
$84,179
Job Level
A03
Job Code
SC16000546
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Technical Communicator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Communicator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Communicator

1 Industry Competency – Failure Analysis
Proficiency Level -3
Skill definition-Defining the cause of failure to make corrective actions and mitigate further failures through a systematic investigation.
Level 1 Behaviors
(General Familiarity)
Cites basic failure analysis principles and methodologies to identify equipment failures.
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Level 2 Behaviors
(Light Experience)
Applies structural analysis methods to support test and failure investigations.
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Level 3 Behaviors
(Moderate Experience)
Coordinates directly with customers to complete root cause failure analysis.
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Level 4 Behaviors
(Extensive Experience)
Addresses failures through in-depth data analysis and control system logic review.
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Level 5 Behaviors
(Mastery)
Adopts the latest technologies and tools used for to conduct failure analysis.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

9 general skills or competencies (Job family competencies) for Technical Communicator

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -3
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2 Job Family Competencies – Customer Support
Proficiency Level -3
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in responding to customer requests, queries, and issues.
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Level 2 Behaviors
(Light Experience)
Collects data on reoccurring product or service issues to provide the appropriate level of support.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to identify their issues and needs and provide service recommendations.
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Level 4 Behaviors
(Extensive Experience)
Creates customer-centered solutions to issues and concerns to drive end-to-end customer experience.
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Level 5 Behaviors
(Mastery)
Adapts to new trends in customer service to streamline the customer support process across various channels.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Communicator

1 Core Competencies – Customer Focus
Proficiency Level -3
Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Cites different customer preferences and requests to configure products to customer liking.
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Level 2 Behaviors
(Light Experience)
Enters clients' issues into the customer database systems.
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Level 3 Behaviors
(Moderate Experience)
Communicates information with customers to build their understanding of issues and capabilities.
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Level 4 Behaviors
(Extensive Experience)
Delivers training to employees to provide outstanding experiences for customers.
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Level 5 Behaviors
(Mastery)
Champions new tools and techniques for anticipating clients' upcoming needs and concerns.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Commits to personal and organizational goals.
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Level 3 Behaviors
(Moderate Experience)
Communicates to employees the benefits, rewards, or sanctions if expectations are or are not met.
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Level 4 Behaviors
(Extensive Experience)
Creates a vision board with company goals and objectives to increase motivation within the team.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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3 Technical Communicator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Communicator
Proficiency Level - 4
5 Competency for - Technical Communicator
Proficiency Level - 5

Summary of Technical Communicator skills and competencies

There are 1 hard skills for Technical Communicator, Failure Analysis.
9 general skills for Technical Communicator, Customer Satisfaction, Customer Support, Customer Support Systems, etc.
8 soft skills for Technical Communicator, Customer Focus, Self-Motivation, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Communicator, he or she needs to be skilled in Customer Focus, be skilled in Self-Motivation, and be skilled in Attention to Detail.

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